FAQ's

• I received a message that my order was shipped, but I still haven't received it. What do I do?

Delivery time is 15 working days. If you do not receive the order within this period, contact our customer service (suporte@capasacessorios.pt) to explain what happened, so that we can verify the situation and apply the solution for your case.

• I changed my phone, can I change the case I ordered?

If this happens, please notify our customer service (suporte@capasacessorios.pt) identifying yourself and explaining what happened, so that we can check the situation and get the best solution for your case.

• I received a damaged or wrong item? What to do?

If you receive a damaged or wrong item, please contact our support service (suporte@capasacessorios.pt) to explain what happened, so that we can check the situation and apply the solution for your case.

• I ordered several items but only received one. And now?

Do not worry. If you placed an order and only received one of the items, please wait patiently for the remaining items that you will receive shortly. We use this separate shipping method so that the customer receives the products as quickly as possible.